Repatriation of Mortal Remains

Overview

In the most difficult circumstances, families need clear guidance and respectful handling. TouristDoctor liaises with local authorities, embassies, insurers and international funeral partners to repatriate mortal remains with compliance and dignity.

We manage documentation, mortuary and transport logistics, and keep families and assistance companies informed at every stage. Support is available through our 24/7 coordination team via hotline 86115 and WhatsApp.

Who it is for

• Families facing the loss of a relative abroad
• Assistance companies and insurers managing mortality claims
• Embassies and consulates supporting nationals' next of kin
• Hotels and resorts requiring discreet funeral coordination
• Funeral directors abroad receiving remains from Mauritius or Seychelles

What is included

• Guidance on documentation and consular requirements
• Local mortuary, embalming and transport coordination
• Liaison with embassies, authorities and funeral partners
• Communication with insurers and assistance companies
• Airline and shipping arrangements for repatriation of remains
• Regular, sensitive updates to the family throughout the process
• Case file closure with documents needed for claims and ceremonies

How it works

1. We receive notification from family, hotel, embassy or assistance partner.
2. Required documents and local authority procedures are identified.
3. Mortuary, transport and airline arrangements are coordinated.
4. Families and partners receive clear updates at each milestone.
5. Repatriation is completed with handover to the receiving funeral director.