Hospital Admission Assistance

Overview

Navigating a foreign hospital system can be overwhelming for travellers and their families. TouristDoctor works with public and private facilities across Mauritius to arrange admission, translate clinical information and ensure your assistance company authorises care.

From the emergency department through bed placement, clinical updates and discharge planning, we act as the on-island bridge between patient, hospital, hotel and insurer — reachable via the 24/7 hotline 86115 and WhatsApp.

Who it is for

• Travellers requiring emergency or planned hospital admission
• Families seeking clear updates during a relative's hospital stay
• Assistance companies needing a local admission and liaison partner
• Hotels managing guests who must be transferred to hospital
• Patients stepping up from outpatient or hotel care to inpatient settings

What is included

• Emergency department coordination and clinical handovers
• Bed placement in partner public and private hospitals
• Translation of clinical information for patients and families
• Regular updates to family, insurers and assistance companies
• Support with guarantees of payment and pre-authorisation
• Discharge planning, medications and follow-up care
• Hotel or recovery accommodation liaison when clinically appropriate

How it works

1. We receive the case via 86115, WhatsApp or partner referral.
2. Clinical urgency and preferred facility are assessed with treating doctors.
3. Admission is arranged and insurer authorisation is secured when required.
4. Families and partners receive structured updates during the stay.
5. Discharge and follow-up are coordinated before the patient leaves hospital.

Partner benefits

• Local hospital relationships that shorten admission delays
• Consistent reporting aligned with assistance company case files
• Reduced friction on guarantees, co-pays and clinical authorisations