24/7 Medical Call Centre

Our call centre is the front door to TouristDoctor. Trained medical coordinators assess urgency, capture case details for insurers and dispatch the right resource — teleconsult, visit or hospital transfer.

Our call centre is the front door to TouristDoctor. Trained medical coordinators assess urgency, capture case details for insurers and dispatch the right resource — teleconsult, visit or hospital transfer.

Available channels

• 24/7 hotline 8911
• WhatsApp messaging with rapid callback
• Assistance company and hotel partner lines
• Embassy and corporate escalation desks

What happens on your call

1. Symptom and location assessment
2. Insurance or self-pay verification when applicable
3. Doctor teleconsult or on-site dispatch
4. Case documentation for continuity of care