24/7 Medical Call Centre

Overview

Our medical call centre is the front door to TouristDoctor. Trained medical coordinators assess urgency, capture case details for insurers and assistance companies, and dispatch the right resource — teleconsult, hotel visit or hospital transfer.

Whether you dial the 24/7 hotline 86115, message WhatsApp, or arrive via a hotel or partner assistance line, every call is logged for clinical continuity and claim documentation.

Who it is for

• Travellers needing immediate medical triage day or night
• Hotels and resorts seeking a reliable medical escalation desk
• Insurers and assistance companies routing cases to island providers
• Embassies and corporate travel desks managing employee health events
• Families calling on behalf of a relative staying on the islands

What is included

• 24/7 hotline 86115 staffed by medical coordinators
• WhatsApp messaging with rapid clinician callback
• Symptom and location assessment with urgency grading
• Insurance or self-pay verification when applicable
• Dispatch of teleconsult, on-site doctor or ambulance pathway
• Case documentation shared with treating clinicians and partners
• Dedicated lines for assistance companies and hotel partners

How it works

1. Contact us via 86115, WhatsApp or your partner assistance line.
2. We assess symptoms, location and urgency within minutes.
3. Insurance or payment pathway is confirmed when relevant.
4. A doctor teleconsult or on-site visit is arranged as indicated.
5. The case file is updated for continuity of care and reporting.

Partner benefits

• Single island entry point for Mauritius and Seychelles cases
• Structured case notes aligned with assistance company workflows
• Rapid escalation from coordinator to physician and field team
• Clear audit trail for insurers, hotels and corporate clients