Guarantees of Payment

Overview

Hospitals often require payment guarantees before admitting foreign patients. TouristDoctor issues letters of guarantee on behalf of assistance companies and settles invoices directly when policies allow — reducing out-of-pocket stress for travellers.

We act as the single billing point with partner facilities, clarify any patient co-pay early, and keep insurers informed through structured case notes. Coordination is available 24/7 via hotline 86115 and WhatsApp.

Who it is for

• Insured travellers facing hospital deposit requirements abroad
• Assistance companies needing a trusted local guarantee issuer
• Hospitals requiring prompt, bankable payment commitments
• Hotels advocating for guests delayed by admission finance issues
• Corporate clients covering employee medical admissions on the islands

What is included

• Issuance of letters of guarantee to partner hospitals
• Verification of policy cover with the assistance company
• Direct settlement of authorised invoices when permitted
• Clear explanation of any patient co-pay or exclusion
• Faster admission pathways with preferred hospital partners
• Single point of billing and query handling for insurers
• Audit trail linking guarantee, care delivered and final invoice

How it works

1. Admission need and estimated costs are confirmed with the treating facility.
2. Cover and guarantee limits are validated with the assistance company.
3. A letter of guarantee is issued to the hospital to unlock admission.
4. Care proceeds; any co-pay is explained to the patient in advance.
5. Final invoices are settled or reconciled according to the guarantee terms.

Partner benefits

• Reduced admission delays caused by deposit disputes
• Lower patient complaint volume related to upfront payments
• Centralised financial control for assistance company portfolios
• Trusted relationships with hospitals that accept our guarantees