Emergency Air Ambulance Evacuation

Overview

When local care cannot safely stabilise a patient, aeromedical evacuation becomes necessary. TouristDoctor activates air ambulance networks with ICU-capable aircraft, experienced flight physicians and confirmed beds at destination hospitals.

We manage the full pathway from clinical fit-to-fly decision through insurer or embassy authorisation, aircraft dispatch, escort handover and receiving facility liaison — supported by our 24/7 call centre on hotline 86115 and WhatsApp.

Who it is for

• Critically ill or injured travellers requiring higher-level care abroad
• Patients for whom island facilities cannot provide definitive treatment
• Assistance companies and insurers authorising urgent aeromedical moves
• Embassies coordinating evacuation of nationals
• Hospitals requesting outbound air ambulance transfer

What is included

• Clinical assessment and fit-to-fly decision with treating physicians
• Air ambulance sourcing with ICU-level configuration when required
• Flight physician and nurse escort teams
• Insurer, embassy or corporate authorisation support
• Bed confirmation and handover at the receiving hospital
• Ground ambulance legs to and from airports
• Full case documentation for clinical and claims files

How it works

1. Urgent clinical assessment confirms the need for aeromedical evacuation.
2. Authorisation is secured from the insurer, embassy or paying party.
3. Aircraft, crew and destination bed are confirmed and timed.
4. The patient is transferred bed-to-bed with continuous medical escort.
5. Receiving facility handover closes the evacuation phase of the case.

Partner benefits

• On-island clinical judgement before costly aircraft activation
• Established relationships with aeromedical operators serving the Indian Ocean
• Transparent updates for assistance company operations centres