DR RUGHOONAUTH Varun
General medical practitioner
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Crisis Management
Incident response for insurers, hotels and corporate clients — mass events, natural disasters and multi-casualty coordination across Mauritius and Seychelles.
Incident response for insurers, hotels and corporate clients — mass events, natural disasters and multi-casualty coordination across Mauritius and Seychelles.
Overview
When volume spikes or an incident affects many travellers at once, standard case handling is not enough. TouristDoctor's crisis desk deploys extra clinical staff, opens dedicated hotlines and coordinates with authorities, hotels and assistance partners across Mauritius and Seychelles.
We support cyclone-related health surges, multi-guest hotel incidents, corporate group events and media-sensitive cases — always with structured reporting and a clear command path via our 24/7 infrastructure, including hotline 86115 and WhatsApp escalation channels.
Who it is for
- Assistance companies facing sudden case volume on the islands
- Hotels and resorts managing multi-guest medical incidents
- Corporate travel and event organisers with group health events
- Embassies and diplomatic missions requiring discreet coordination
- Insurers needing an on-island crisis medical operations partner
What is included
- Crisis desk activation with surge clinical and coordination capacity
- Dedicated hotline and WhatsApp channels for incident traffic
- Triage, dispatch and hospital pathway management at scale
- Liaison with local authorities and emergency services
- Structured situation reports for insurers, hotels and corporates
- On-site medical teams for resort or event locations when required
- Post-incident case closure and lessons-learned documentation
How it works
- A partner or hotel activates the crisis protocol with our coordination team.
- We assess scale, clinical risk and resource requirements.
- Extra staff, dedicated lines and field teams are deployed as needed.
- Cases are triaged, treated or referred with continuous partner updates.
- The incident is stood down with a consolidated report and open case handovers.
Partner benefits
- Predictable island surge capacity without building local infrastructure
- Single command contact for multi-casualty and weather-related events
- Reporting formats suited to assistance company and corporate crisis rooms
- Discrete handling for diplomatic and media-sensitive situations
Our expert doctors in Crisis Management
DR POTHEGADOO Vashish
Internal medicine